Refund Policy

3.1 Eligible Scenarios

Refunds may be considered in the following circumstances:

• Service Cancellation: If you cancel a project before work begins
• Quality Issues: If the delivered work does not meet agreed-upon specifications
• Timeline Delays: If we fail to meet agreed-upon deadlines without reasonable cause
• Technical Issues: If the delivered solution has significant technical problems that cannot be resolved

3.2 Non-Eligible Scenarios

Refunds will not be provided in the following cases:

• Work that has been completed and delivered
• Changes in project requirements after work has begun
• Delays caused by client-side issues or feedback
• Services that have been used or consumed
• Consulting sessions that have been completed

4.1 Request Submission

To request a refund, please contact us at kenny@ketryon.com with the following information:

• Project or service reference number
• Detailed reason for the refund request
• Date of service or project initiation
• Any supporting documentation or evidence

4.2 Review Process

We will review your refund request within 5-7 business days and may request additional information if needed. Our team will assess the situation based on our service agreement and the specific circumstances.

4.3 Refund Approval and Processing

If your refund request is approved, we will process the refund within 10-14 business days. The refund will be issued to the original payment method used for the transaction.

6.1 Project Cancellation

If you need to cancel a project, please notify us as soon as possible. Cancellation fees may apply based on the stage of the project and work already completed.

6.2 Consulting Session Cancellation

Consulting sessions can be cancelled up to 24 hours before the scheduled time without penalty. Cancellations made within 24 hours may be subject to a cancellation fee.